http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl - Message Board for Rorohiko Workflow Resources en-us Message Board for Rorohiko Workflow Resources Fri, 10 Sep 2010 20:38:27 +0000 http://blogs.law.harvard.edu/tech/rss 30 http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1282680091/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1282680091/0#0 If you have a 10- or 100-install coupon code, simply request a new license file using your coupon code - that's what the multi-install coupons are for.<br /><br />If instead you purchased a budget single-install license, you have to purchase a new license.<br /><br />Make sure you request the license from the correct computer and/or copy of InDesign!<br /><br />Please have a read here:<br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/licensing" target="_blank">http://www.rorohiko.com/licensing</a> http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1282554567/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1282554567/0#0 When you make a the payment to us, you will receive an e-mail with a receipt from PayPal, our payment processor. You might need to check your spam filter.<br /><br />Hold on to that receipt - it is your proof of purchase.<br /><br />We don't generate that invoice, and we also have no control over its delivery - it is all handled automatically by PayPal.<br /><br />Sadly enough, PayPal does not allow its merchants to generate or re-generate invoices or receipts - so we have no means to generate a copy of that receipt from our end; if you did not keep it, it's gone.<br /><br />The only thing that we can do via PayPal from our side is generate a 'packing slip' - which is a document that does list the buyer, and the amount paid.<br /><br />However, if you want us to do that, we will charge you an administration fee - the employee-cost of generating a packing slip is higher than what we charge for our least expensive tools.<br /><br />For some of our least expensive tools you will find that the administration fee ends up being higher than what you paid for the tool.<br /><br />Automation allows us to keep the cost of our tools low. Any additional administrative work represents a cost to us which we pass on to the customer. http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280612867/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280612867/0#0 Occasionally, we get repeated e-mails from people who are upset because we don't seem to answer. <br /><br />Things that often happen:<br /><br />- their mailbox is full, and our e-mail bounces<br />- their mail server refuses our e-mail because it thinks we're spammers<br />- their spam filter does not let our e-mail through<br />- we never received their e-mail<br />- Rorohiko is closed because we're on holiday<br /><br />So, if you e-mail us and we don't answer, here's what you should do:<br /><br />1) Check our web site, and look for the 'Contact us' at the right. If we're closed, it'll be shown there.<br /><br />2) If we're not closed, something else is wrong. Try sending us e-mail from another e-mail account. Maybe we never got your e-mail. If that does not work, make a post on our message board. <br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl" target="_blank">http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl</a><br /><br />3) Make sure you mention a phone number or a fax number in your e-mail - if we're trying to reach you but cannot get through, at least we can phone or fax you.<br /><br />4) Give us a ring, or send us a fax (Fax: +64 4 233 05 89)<br /><br />We have a USA-based number (+1 (408) 786-5864). However, that number switches through to our New Zealand offices - so keep in mind that we're in a different time zone. The best time to ring us from the USA is in your afternoon, from Monday to Thursday. <br /><br />If you ring us first thing in your morning, we'll probably be still sound asleep.<br /><br />And Friday in the USA is Saturday here in New Zealand - so if you ring us on Friday we might not pick up.<br /><br />But even if the time zones and the phase of the moon don't line up - try ringing. Often, we're working late or early, or on Saturday, so someone might be here to pick up the phone.<br /><br />And if we're not here, leave us a message. Start your message by spelling out the phone number where we can reach you, and spell it out twice. That way, if we need to replay it, we can hear the phone number at the start of the message, not at the end. Also tell us what time zone you're in. http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280545058/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280545058/0#0 There's a number of reasons why Soxy might seem to be inoperative. <br /><br />If you're on a Mac, after a fresh install, try to log out and back in (or restart the computer) if Soxy seems to misbehave.<br /><br />Often, Soxy does not open certain file types because it is simply not configured to do so - so check the Soxy preferences. Double-click the Soxy icon and verify that it is properly configured. Also bring up the Soxy preferences screen and check the various options.<br /><br />You might need to run or re-run the 'Find Executables' option for it to pick up your various applications (the Soxy window has a button you can click).<br /><br />After 'Find Executables' re-check your preferences: make sure the file format is enabled in the File Formats (Soxy - Preferences - File Formats tab), and make sure 'Open with Soxy' is selected.<br /><br />In the Mac Finder, it is possible to manually override individual files: click a file's icon, and select 'Get Info'. There you can modify the 'Open With' setting. <br /><br />If you do that, you're locking out Soxy, and that particular file won't be handled by Soxy any more. To fix it, you need to restore the 'Open With' setting so it is set to Soxy.<br /><br />The Mac version of Soxy has an option in its File menu to clear such manual overrides for all files in a folder. <br /><br />Double-click the Mac Soxy icon to launch it, and select 'File' - 'Clear &quot;Open with&quot; preferences for files...'. Then select the folder you want to clean up. http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280544473/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280544473/0#0 When you install Soxy, it needs to reconfigure the Finder to direct various files via Soxy. Sometimes, the Finder does not pick up these changes immediately.<br /><br />Symptoms are: incorrect icons, files still not opening in the correct app.<br /><br />The workaround is simple: after installing Soxy, log out and log back in (or restart the computer). That forces the Finder to 'see' the changes made by Soxy. http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280528029/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280528029/0#0 Here's a link to a page with a step-by-step approach to diagnose and fix potential issues:<br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/wordpress/installation-issues" target="_blank">http://www.rorohiko.com/wordpress/installation-issues</a> http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280527120/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280527120/0#0 Occasionally, InDesign documents can develop small internal inconsistencies - they don't seem to be harmful, but they cause problems for tools like our TextExporter.<br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/textexporter" target="_blank">http://www.rorohiko.com/textexporter</a><br /><br />The way to fix many of these issues is to first export the InDesign document to IDML (CS4 and CS5) or INX (CS, CS2 or CS3) format, and then re-import the IDML or INX file into InDesign.<br /><br />Then try exporting this 'fresh' file - we found that in nearly all cases the problems have vanished, and the document exports fine.<br /> http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524829/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524829/0#0 We're sorry - that license is 'gone'. There is no mechanism that allows us to 'de-license' an installation of InDesign, and the administration time and effort involved in handling these kinds of situations would often surpass the price of the license itself. <br /><br />If you have a 10- or 100-install coupon code, simply request a new license file using your coupon code - you've lost one of your 10 or 100 installs. <br /><br />If you purchased a single-install license from within our software, you have to purchase a new license - we don't do refunds, upgrades or sidegrades.<br /><br />Make sure you request the license from the correct computer and/or copy of InDesign!<br /><br />Please have a read:<br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/licensing" target="_blank">http://www.rorohiko.com/licensing</a> http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524789/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524789/0#0 We're sorry - that license is 'gone'. There is no mechanism that allows us to 'de-license' a computer, and the administration time and effort involved in handling these kinds of situations would often surpass the price of the license itself. <br /><br />If you have a 10- or 100-install coupon code, simply request a new license file using your coupon code - you've lost one of your 10 or 100 installs. <br /><br />If you purchased a single-install license from within our software, you have to purchase a new license - we don't do refunds, upgrades or sidegrades.<br /><br />Make sure you request the license from the correct computer and/or copy of InDesign!<br /><br />Please have a read:<br /><br /><a href="http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?action=dereferer;url=http://www.rorohiko.com/licensing" target="_blank">http://www.rorohiko.com/licensing</a> http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524213/0#0 Message Board for Rorohiko Workflow Resources/Frequently Asked Questions http://www.rorohiko.com/cgi-bin/yabb2/YaBB.pl?num=1280524213/0#0 Coupon codes are generated manually - so it will typically take some time before you receive them. <br /><br />We're located in New Zealand, and our time zone is almost a full day ahead of the USA - so if you order a coupon code on Friday, it's already Saturday here. That means you might need to wait until the next Monday before you'll receive it.<br /><br />If you're in a hurry to get one of our products activated, don't purchase a coupon code. Instead, you should buy a single install by clicking the 'Get License...' button and purchasing a single license. That system is fully automated and you should receive your license file in the next 30 minutes or so (and don't forget to check your spam folder - our license files are often mistaken for spam).<br />